Privacy Policy
Norlén Studios ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from norlenstudios.com.
We primarily serve customers in the United Kingdom, but we also accept and ship orders to customers in other countries. This policy applies to all customers, regardless of location.
1. Information We Collect
When you visit our store or place an order, we may collect the following information:
- Contact details (name, email address, shipping and billing address, phone number)
- Order information (products purchased, order value, payment details processed securely via our payment provider)
- Device and browsing information (IP address, browser type, pages visited, cookies)
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order, including shipping and tracking updates
- Respond to customer service enquiries
- Improve our website and product offering
- Send marketing communications, where you have opted in (you can unsubscribe at any time)
- Prevent fraud and ensure the security of our website
3. Legal Basis for Processing (UK GDPR)
We process your personal data on the basis of:
- Contract — to fulfil orders you place with us
- Consent — for marketing communications
- Legitimate interest — to improve our services, understand our customers, and prevent fraud
4. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties who help us operate our store, including:
- Our e-commerce platform provider (Shopify)
- Payment processors
- Shipping and delivery partners
- Marketing and analytics providers (where applicable)
These third parties only access the information necessary to perform their services and are required to keep it secure.
5. International Data Transfers
As we serve customers both in the UK and internationally, your information may be transferred to and processed in countries outside the UK, including by our service providers such as our e-commerce platform, payment processors, and shipping partners. Where your data is transferred outside the UK, we take reasonable steps to ensure it continues to be protected in accordance with UK GDPR requirements.
6. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. Cookies help us understand how visitors use our site so that we can improve it over time. You can control or disable cookies through your browser settings, though this may affect how our website functions.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. When your data is no longer needed, we take steps to securely delete or anonymise it.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent to marketing at any time
To exercise any of these rights, please contact us at norlenstudios@outlook.com. We will respond to your request within a reasonable timeframe, in accordance with applicable law.
9. Children's Privacy
Our website and products are not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date, so we encourage you to review it periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: norlenstudios@outlook.com